Generate the code and tell one of the highly trained YourOnlineGeek techs the code to access your computer. When one of our YourOnlineGeek Techs enter your access code on the site, you will see a dialog with their e-mail address. Select Share to allow them full access to your computer.
When one of our Techs is done we will end the support session and you can always at any time click on the session, click Stop Sharing. The access code will only work one time. If you are sharing your computer, you will be asked to confirm that you want to continue to share your computer every 30 minutes. Otherwise, the tech will be disconnect and you will have to generate another code. For your security, all remote desktop sessions are fully encrypted. Stop a remote session at any time and if we don't fix it you don't pay.